Refund Policy
Welcome to moodcottage.com. In order to protect your legal rights and ensure a pleasant shopping experience, we have formulated the following refund policy. Please read these terms carefully before shopping.

  1. Refund Policy Overview
    We are committed to providing customers with a quality shopping experience. If you are not satisfied with the product you purchased, you can apply for a refund subject to the refund policy.
  2. Refund Application Time Limit
    If you wish to apply for a refund, please submit a refund application within 7 days of receiving the product. Applications after this period will not be accepted.
  3. Refund Conditions
    Please ensure that your refund application meets the following conditions:

The product must be unused and keep the original packaging and tags intact.
If the product is damaged or worn in any way, we will not be able to process a refund application.

  1. Refund Application Process
    If you meet the refund conditions, please follow the steps below to apply:
    Contact Customer Service: Contact our customer service team via email at MichaelDaniel@moodcottage.com.
    Provide Information: Please provide your order number, the reason for the refund, and relevant product photos.
    Fill in the return application form: We will provide a return application form after you contact us. Please fill it out completely and send it back with the goods.
  2. Refund processing time
    The refund will be completed within 3-7 working days after we receive the returned goods.
  3. Shipping cost instructions
    Except for product quality issues, the shipping cost of returns due to personal reasons shall be borne by the customer.
  4. Refund notification
    Once the refund is processed, we will notify you by email, and you can check the refund status in your account.
  5. Contact us
    If you have any questions about the refund terms or need further assistance, please feel free to contact us:

Email: MichaelDaniel@moodcottage.com
Phone: 8183698561
Thank you for choosing moodcottage.com, and we hope we can provide you with satisfactory service and shopping experience!